{"id":5419,"date":"2024-08-14T09:36:37","date_gmt":"2024-08-14T09:36:37","guid":{"rendered":"https:\/\/cheffedoeuvre-new.projects17.com\/?page_id=5419"},"modified":"2025-12-17T17:06:22","modified_gmt":"2025-12-17T13:06:22","slug":"delivery-policy","status":"publish","type":"page","link":"https:\/\/cheffedoeuvre-new.projects17.com\/fr\/delivery-policy\/","title":{"rendered":"DELIVERY &#038; PICK UP POLICY"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=\u00a0\u00bb.vc_custom_1765782531724{margin-right: 0px !important;margin-left: 0px !important;}\u00a0\u00bb woodmart_css_id=\u00a0\u00bb693fb4000098f\u00a0\u00bb responsive_spacing=\u00a0\u00bbeyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTNmYjQwMDAwOThmIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=\u00a0\u00bb mobile_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb tablet_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb woodmart_parallax=\u00a0\u00bb0&Prime; woodmart_gradient_switch=\u00a0\u00bbno\u00a0\u00bb woodmart_box_shadow=\u00a0\u00bbno\u00a0\u00bb wd_z_index=\u00a0\u00bbno\u00a0\u00bb woodmart_disable_overflow=\u00a0\u00bb0&Prime; 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woodmart_box_shadow=\u00a0\u00bbno\u00a0\u00bb responsive_spacing=\u00a0\u00bbeyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTNmYjRiNTIwMDYzIiwic2hvcnRjb2RlIjoidmNfY29sdW1uX2lubmVyIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=\u00a0\u00bb wd_z_index=\u00a0\u00bbno\u00a0\u00bb]\n\t\t<div id=\"wd-693fc48bc5357\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-693fc48bc5357 wd-title-color-default wd-title-style-default text-center  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h1 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >DELIVERY &amp; PICK UP POLICY<\/h1>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=\u00a0\u00bb.vc_custom_1725613349813{margin-right: 0px !important;margin-left: 0px !important;}\u00a0\u00bb][vc_column_inner el_class=\u00a0\u00bbpolicyPages policyPagesDeli\u00a0\u00bb width=\u00a0\u00bb1\/4&Prime; css=\u00a0\u00bb.vc_custom_1765786775459{margin-top: 0px !important;padding-bottom: 20px !important;padding-left: 35px !important;background-color: #FFFFFF !important;}\u00a0\u00bb column_responsive_padding_768=\u00a0\u00bb30px 25px 15px\u00a0\u00bb column_responsive_padding_680=\u00a0\u00bb25px 15px 15px\u00a0\u00bb woodmart_css_id=\u00a0\u00bb693fc4913dc0e\u00a0\u00bb parallax_scroll=\u00a0\u00bbno\u00a0\u00bb woodmart_sticky_column=\u00a0\u00bbfalse\u00a0\u00bb wd_collapsible_content_switcher=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_desktop=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_tablet=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_mobile=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_desktop=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_tablet=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_mobile=\u00a0\u00bbno\u00a0\u00bb mobile_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb tablet_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb woodmart_parallax=\u00a0\u00bb0&Prime; woodmart_box_shadow=\u00a0\u00bbno\u00a0\u00bb responsive_spacing=\u00a0\u00bbeyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTNmYzQ5MTNkYzBlIiwic2hvcnRjb2RlIjoidmNfY29sdW1uX2lubmVyIiwiZGF0YSI6eyJ0YWJsZXQiOnsibWFyZ2luLXRvcCI6IjBweCJ9LCJtb2JpbGUiOnsibWFyZ2luLXRvcCI6IjBweCJ9fX0=\u00a0\u00bb wd_z_index=\u00a0\u00bbno\u00a0\u00bb]<div class=\"wpb-content-wrapper\">[vc_row][vc_column]\n\t\t<ul class=\" wd-rs-6942a84eaf014 wd-list wd-wpb color-scheme- wd-fontsize-s wd-type-without wd-style-default text-left \" id=\"wd-6942a84eaf014\">\n\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\n\t\t\t\t\t<span class=\"wd-list-content list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/terms-conditions\/\" title=\"\">\n\t\t\t\t\t\t\t\tTerms & Conditions\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\n\t\t\t\t\t<span class=\"wd-list-content list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/privacy-policy\/\" title=\"\">\n\t\t\t\t\t\t\t\tPrivacy Policy\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\n\t\t\t\t\t<span class=\"wd-list-content list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/delivery-policy\/\" title=\"\">\n\t\t\t\t\t\t\t\tDelivery Policy\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\n\t\t\t\t\t<span class=\"wd-list-content list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/shipping-policy\/\" title=\"\">\n\t\t\t\t\t\t\t\tShipping Policy\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\t\t[\/vc_column][\/vc_row]<\/div>[\/vc_column_inner][vc_column_inner el_class=\u00a0\u00bbpolicyPages\u00a0\u00bb width=\u00a0\u00bb3\/4&Prime; woodmart_css_id=\u00a0\u00bb693fb4056bcf3&Prime; parallax_scroll=\u00a0\u00bbno\u00a0\u00bb woodmart_sticky_column=\u00a0\u00bbfalse\u00a0\u00bb wd_collapsible_content_switcher=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_desktop=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_tablet=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_mobile=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_desktop=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_tablet=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_mobile=\u00a0\u00bbno\u00a0\u00bb mobile_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb tablet_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb woodmart_parallax=\u00a0\u00bb0&Prime; woodmart_box_shadow=\u00a0\u00bbno\u00a0\u00bb responsive_spacing=\u00a0\u00bbeyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTNmYjQwNTZiY2YzIiwic2hvcnRjb2RlIjoidmNfY29sdW1uX2lubmVyIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=\u00a0\u00bb wd_z_index=\u00a0\u00bbno\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb woodmart_inline=\u00a0\u00bbno\u00a0\u00bb text_larger=\u00a0\u00bbno\u00a0\u00bb]<\/p>\n<h4>What are your opening days and hours?<\/h4>\n<p>Delivery is available from Tuesday to Sunday from 9am to 7pm with a minimum order.<br \/>\nYou can pick up an order at the workshop in click&amp;collect from Tuesday to Sunday from 9am to 7pm. Monday closing day<\/p>\n<p>&nbsp;<\/p>\n<h4>When should I order?<\/h4>\n<p>You can order no later than the day before at 4pm if we are not full.<\/p>\n<p>Working with fresh products and paying particular attention to each product, we are obliged to limit the quantities per day.<br \/>\nWe are very quickly full, we invite you to order as soon as possible.<br \/>\nFor everything that is emirates last order the day before 2pm for delivery the next day with a minimum order.<\/p>\n<p>&nbsp;<\/p>\n<h4>How are orders made?<\/h4>\n<p>Orders are made directly on the website or by link what app. If you\u2019re ordering via WhatsApp or Instagram, we\u2019ll send you a payment link for card payments, or alternatively bank transfer payments upon request.<br \/>\nHowever, if this concerns a private or professional event, we invite you to contact us by email at cheffedoeuvre.dubai@gmail.com or by filling out our questionnaire so that we can process your request as quickly as possible. (we will contact you within 48 hours)<\/p>\n<p>&nbsp;<\/p>\n<h4>How do you deliver?<\/h4>\n<p>We exclusively manage deliveries ourselves, in order to offer a quality service and respect for the products.<\/p>\n<p>Classic Delivery with last order 1 day before until 4 PM (truck refrigerated)<br \/>\nWe also have a scooter delivery service, for last-minute emergencies.<\/p>\n<p>&nbsp;<\/p>\n<h4>Do you do click and collect?<\/h4>\n<p>When you order on our website, you can choose click and collect.<br \/>\nYou can then come and collect your order in our workshop and at the time slot chosen during your order. Click &amp; collect is available from Tuesday to Sunday from 9 a.m. to 7 p.m.<\/p>\n<p>&nbsp;<\/p>\n<h4>When you deliver?<\/h4>\n<p>When ordering you will be able to choose the time slot as well as the delivery date that will suit you best.<br \/>\nEach time slot is 3 hours taking into account the traffic which can vary depending on the day and the delivery area.<\/p>\n<p>&nbsp;<\/p>\n<h4>Do you deliver my area?<\/h4>\n<p>We cover most of Dubai. You can find our delivery areas on the checkout page. If you don\u2019t see your area, WhatsApp us to see if we can help.<br \/>\nPlease do not place an order under the wrong delivery district. If your order is placed for an area that is not covered by our delivery team, your order will be postponed until you provided us with an alternative address we could deliver or arrange for a pickup.<br \/>\nIf neither options are suitable, your order total will be converted to store credit (valid 3 months from issue date).<\/p>\n<p>&nbsp;<\/p>\n<h4>If I am not in your area how can I be delivered?<\/h4>\n<p>You can choose different possibilities.<br \/>\nYou can choose click and collect and come and collect your order at the workshop.<br \/>\nWe will send your own driver. To do this, when ordering on our website, simply choose click and collect, and send it to the heat at the chosen time slot.<br \/>\nBut also your order will be charged an extra delivery for any delivery outside our delivery area defined by map. The service charge will be 30 AED.<br \/>\nDelivery Next day for all other Emirates, for orders placed before 2 PM. The service charge varies depending on the location and the order.<\/p>\n<p>&nbsp;<\/p>\n<h4>If I can\u2019t order on the site?<\/h4>\n<p>If a date during the week or the weekend is not available, it is because we are full. Working with fresh products and paying particular attention to each tray, we are obliged to limit the quantities per day.<\/p>\n<p>&nbsp;<\/p>\n<h4>Do I need to be in to accept my delivery?<\/h4>\n<p>Yes, please ensure you or a trusted person is at the given is readily available to receive the order.<\/p>\n<p>&nbsp;<\/p>\n<h4>What is your policy if there is no one to receive the order?<\/h4>\n<p>Delivery will be attempted by the service. Failing that, the order will be left at your doorstep\/reception\/conciergerie\/safe place. Fresh food products cannot be sent<br \/>\nback to our shop . Cheffe d\u2019oeuvre is not responsible for the product once left at a doorstep\/reception\/conciergerie\/safe place.<\/p>\n<p>&nbsp;<\/p>\n<h4>Incomplete \/ Inaccurate details :<\/h4>\n<p>it is the client\u2019s responsibility to ensure they provide their full &amp; correct address details. If a client is has provided incomplete address, Cheffe d\u2019Oeuvre team member will try to contact client via email, call, WhatsApp.<br \/>\nIf there is no response from the client, the order will be put on hold until we receive the additional information necessary.<br \/>\nIf a client has provided incorrect address, it is to the discretion of the team to either \u2013 deliver the new location if possible or schedule a pickup at our shop Should either options not be possible, the order will be considered forfeited.<br \/>\nAny additional delivery fees because of a wrong delivery address is born client side prior to re-delivering. Items that cannot be delivered will be forfeited.<\/p>\n<p>&nbsp;<\/p>\n<h4>How can I make a payment?<\/h4>\n<p>We accept online payments via credit \/ debit card, Apple Pay, American Express.. If you\u2019re ordering via WhatsApp or Instagram, we will send you a payment link for card payments, or alternatively bank transfer payments upon request. We also accept Cash Money with our own delivery service ( cheffe d\u2019oeuvre delivery)<\/p>\n<p>&nbsp;<\/p>\n<h4>What if I want to postpone or cancel the platter order?<\/h4>\n<p>Please contact us as soon as possible, we understand that life may get in the way :).We will try to help with a postponement at a later date (depending on our availability) alternatively we will offer to issue store credit. Couldn\u2019t find your question here? Get in touch with us via Whatsapp or email Privacy policy.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=\u00a0\u00bb.vc_custom_1765782531724{margin-right: 0px !important;margin-left: 0px !important;}\u00a0\u00bb woodmart_css_id=\u00a0\u00bb693fb4000098f\u00a0\u00bb responsive_spacing=\u00a0\u00bbeyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTNmYjQwMDAwOThmIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=\u00a0\u00bb mobile_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb tablet_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb woodmart_parallax=\u00a0\u00bb0&Prime; woodmart_gradient_switch=\u00a0\u00bbno\u00a0\u00bb woodmart_box_shadow=\u00a0\u00bbno\u00a0\u00bb wd_z_index=\u00a0\u00bbno\u00a0\u00bb woodmart_disable_overflow=\u00a0\u00bb0&Prime; row_reverse_mobile=\u00a0\u00bb0&Prime; row_reverse_tablet=\u00a0\u00bb0&Prime;][vc_column css=\u00a0\u00bb.vc_custom_1725613423590{margin-right: 0px !important;margin-left:<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5419","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DELIVERY &amp; 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